How a commission works

Yes, and many of the best commissions begin that way — a stone from a ring nobody wears, or a piece to be remade. Once it is in our hands it is our responsibility. If something we do damages it, that is ours to put right, and we insure accordingly.

We will tell you before we begin if a stone looks fragile, or has been treated in a way that makes setting risky, and you can decide then whether to go on.

Before you approve the design, nothing is lost. After it, the piece is being made for you and could not be sold to anybody else, so it cannot be cancelled for a change of mind and the deposit is not refundable. That is also why the usual fourteen-day right to cancel a distance purchase does not apply to bespoke work.

We would always rather find a way through than stand on the wording. If circumstances change, tell us: depending on how far the work has gone, we will refund what we reasonably can. We have done it before.

We put right any manufacturing defect free of charge for twelve months. That sits alongside your rights under the Consumer Rights Act 2015, which we cannot and do not exclude. Beyond the twelve months we will still look at anything we have made — often for nothing, sometimes for the cost of materials. See restoration and repair.

Ask, and we will tell you honestly whether it is possible. Where a change means work already done has to be undone or repeated, or different materials bought, that is charged in addition and quoted to you before we act on it.

Everything here is the plain-English version of our terms of commission, which govern the work and are worth reading before you accept a quotation.